SkyTeam Cargo Launches Enhanced Web Site;
New Features Underscore Alliance’s Customer Focus

NEW YORK, September 15, 2003 - SkyTeam Cargo continues to take innovative steps in the structure of its service and sales operations as it unveils the latest version of its Web site, www.skyteamcargo.com.

“With features like an enhanced tracking and retrieving carrier schedule, a dynamic products section, and easier access to key functions, the site is designed to give the customer more decision-making information,” said Anthony N. Charaf, Chairperson, SkyTeam Cargo Executive Board, and Senior Vice President – Air Logistics, Delta Air Lines.


New features on the site include:

  • Easier access to key functionality by moving the Air Waybill tracking to the home page
  • Improved tracking and retrieving carrier schedules by making it a single click rather than going through individual carriers
  • A dynamic products section that uses easy navigation tools to provide detailed information on all the common SkyTeam product lines
  • New design and layout that reflects the SkyTeam cargo brand and  provides easy navigation for the customer
  • Improved content that gives the customer more decision-making information such as fleet information, aircraft and cargo container compatibility tables, destination maps, and partner hub information
  • Improved general information about SkyTeam Cargo, the customer benefits as well as customer testimonials on the service SkyTeam Cargo provides
  • A news and events section to keep the customer updated on new happenings with SkyTeam and its members

“As the leading global cargo alliance, SkyTeam Cargo is a reliable resource for shippers and manufactures. The new version of skyteamcargo.com allows us to share collective knowledge and provide all of the logistics resources our customers need.
“The cargo alliance has the largest global footprint of any alliance and can provide customers with access to almost every corner of the global through an extensive hub system, which includes Mexico City, Milan-Malpensa, Seoul- Incheon, Atlanta-Hartsfield, Prague-Ruzyne and Paris-Charles de Gaulle,” stated Charaf.

SkyTeam Cargo member airlines have adopted four common product categories under standardized branding:

  • Equation – Express product, provides fast and priority transport for urgent shipping request
  • Variation – Specialized services for valuables, live animals, perishables, or any shipment requiring special handling
  • Cohesion – Fully customized Just-in-time solutions formed through agreements with shippers and forwarders
  • Dimension – Reliable, quality airport-to-airport services for all commodities not requiring special handling.

 

Through this common product line, SkyTeam Cargo offers universal handling procedures, providing consistency among all member carriers and a smoother transaction for customers. These services enable SkyTeam Cargo to provide the simplest solutions for any needs of customers.

Through the “single roof warehouse” initiative, 72 percent of the freight that moves through common SkyTeam cities is now processed through integrated warehouse operations or by common ground handlers, enhancing the convenience, reliability and benefits that SkyTeam Cargo customers already experience.

Providing a centralized source for booking and service, the U.S. Export Sales Joint Venture between SkyTeam Cargo members Air France Cargo, Delta Air Logistics and Korean Air Cargo has 14 branches in locations throughout the United States, and regional offices in Atlanta, New York, Chicago and Los Angeles.

SkyTeam Cargo continues to grow as the leading global airline cargo alliance, aligning Aeroméxico Cargo, Air France Cargo, Alitalia Cargo, CSA Czech Airlines Cargo, Delta Air Logistics and Korean Air Cargo. Through one of the world's most extensive hub networks, SkyTeam Cargo offers its customers a worldwide system of more than 512 destinations in 114 countries, while still providing a consistent standard of performance, quality and detailed attention to service. In 2002, SkyTeam Cargo partners carried 15.2 billion freight ton kilometers throughout the world. For more information, please go to  www.skyteamcargo.com.

 



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